five Strategies to Improve Wireless Networking Support
Reliable wireless network connectivity is now essential to almost all business and personal activities. Users anticipate the capacity to join anytime, anywhere to wireless networks and access desired applications without difficulty.
The following strategies, when combined, are intended to enhance wireless community support so that consumers have a beautiful experience. This list of strategies was compiled from feedback and recommendations out of network engineers and operators, as well as network users to identify support activities that are most useful to avoid network difficulties and decrease response time when a wireless community problem happens.
The list can be used to evaluate if your company has the right tools, abilities and procedures in place to allow the ideal response to wireless network problems. Monitor system status & health at the application level
Given that the proliferation of apps for business and personal activities on the network, it is not as important to monitor if the network is up/down and may route packets on the network/Internet. More significant to users is that the ideal packets for the programs they need to utilize are able to be transmitted over the network.
Use application monitoring capabilities that can evaluate the experience that consumers have inside specific applications as a crucial component of determining general network status. Lastly, for the most common/critical programs, utilize assessment and troubleshooting tools that accelerate root cause investigation by deciding whether a user experience difficulty is the result of poor network connectivity or the consequence of poor software structure or application errors.
- Empower mobile access to network status & issues
Unfortunately you cannot predict when your network or the programs it runs will encounter poor health. In many complex surroundings, the people working in the network operations centre (NOC) in the time of a network incident may not have all the knowledge or skills required to resolve the incident.
As a strategy to reduce mean time to response (MTTR), it is suggested to let or set up capabilities that alarm engineering staff (in configurable parameters) when a system incident does occur and provide secure mobile access for individuals not at the NOC to have the ability to see network data, in order to determine whether they can help resolve the issue. Understand trends Instead of up/down standing
If your network service approach is to not engage till you have a red status in the NOC, you won’t participate to give support until your users are already having a poor wireless community experience. Hence, rather than monitoring red/green status on websites, ports and access points in the NOC, it’s more important to comprehend the tendencies that happen on your system.
In the event that you still have a track on your NOC that shows red/green port status, consider updating that view to display a location heat map which shows traffic flow or consumer count at a specific site. NOC staff ought to transition from monitoring status to observing trends and then assessing whether your wireless network infrastructure can stay in good health as tendencies occur.
Consider the following instance of such a scenario: if a significant amount of people collect from the lunch room every day, is there adequate access point coverage in the lunch room to handle an increase network clients/network use without affecting app health?
- Utilize location aware capabilities to increase effectiveness of onsite engineering support
Wireless systems are comprised of onsite infrastructure which really does demand on-site support from time to time. Despite spares onsite, service run-books or mobile programs that may guide troubleshooting by individuals other network engineers, even in some cases it is still required to send an engineer onsite to repair a complicated or unexpected wireless issue.
When this occurs, think about if the processes and/or tools that are used to dispatch an engineer seek to proactively identify other value-add tasks a network engineer could perform while visiting a specific website.
To ensure network engineering efforts are focused on providing the best expertise for network users, look at deploying tools that can send alerts or alarms to network engineers whenever they arrive in a popular area (a space/room where several users/clients have wireless issues ). Such alerts allow the engineer to offer proactive communication and response to users affected in that specific room.
- Make it easy for engineers to talk about wireless troubleshooting info
Evaluate the ease where system engineers can run network diagnostic controls and discuss the output from those commands with other engineers or staff who may also be reacting to or watching activities to solve a community issue.
Seek to deploy network diagnostic tools which enable the diagnostic output to be exchanged with collaboration applications without the need to rekey data. It is also recommended to use tools that enable engineers to see prior pursuits and troubleshooting which were performed as they join collaboration to resolve an incident.